Delete your account

In the app

1. Open Settings, then Account.
2. Tap Delete my account and enter the code we text you.
3. Your account is closed as soon as you enter the code.

An écrin still on its way has to be delivered or returned first: the button stays grayed out while a delivery is in progress.

If you can’t open the app

Email contact@ecrin.example with the mobile number linked to your account. To make sure it’s really you, we’ll text a code to that number. We handle requests within 45 days.

What’s erased

• your profile, phone number, and saved addresses;
• hidden notes that haven’t been scanned yet;
• cards saved with our payment provider;
• the history shown in the Deliveries tab.

What we have to keep

Receipts and transaction records are kept for 7 years to meet tax and accounting requirements. They’re separated from your profile, so nothing in our everyday tools ties them back to you. See our Privacy Policy for every retention period.

Couriers and Écrin Points

You can request deletion from the Écrin Driver app or from the Point tab. Any earnings still owed are paid out with the next payout, then the account is closed.